Return Portal
Returns your customers handle themselves.
The customer picks the items, gives a reason and gets a QR code or return label, without going through your support inbox. You keep a full overview of every return, and you set the rules.
- Activated from
- Holio Shipping — Pro plan
- Platform
- Shopify today · WooCommerce in development
Your returns process probably lives in your inbox
A good returns process is part of the buying experience. Right now most of yours probably goes through email: a customer asks for a label, someone finds the order, someone creates the shipment, someone replies.
Return Portal moves the job to the customer. They log in, choose what is coming back and why, and get what they need to hand in the parcel. You set the frame: how long after purchase returns are open, which locations receive them, which carriers are offered.
No new systems to learn
The portal is switched on from the Holio Shipping app you already run. No separate installation, and no extra login for your team.
What the portal takes care of
And everything is gathered in one list: order number, customer, reason, status, tracking and date.
The customer picks items and quantities
If there are three of the same in the order and one is coming back, the customer says so. The return is precisely registered before the parcel arrives, not discovered at the packing bench.
You get to know why
Every return carries a reason from your own list. One return says little; three months of reasons tell you which product page misleads and which size runs small.
QR code or label at home
The customer gets a QR code to use at a Post i Butikk (in-store postal) counter, or a label they print themselves. Nothing for your team to create.
The right drop-off points
The customer sees the places that actually apply for their address and carrier, so the parcel gets moving instead of sitting in a hallway.
The return window enforces itself
You decide how many days after purchase a return can be registered. The portal says no for you, without anyone having to write that email.
Five steps for the customer
None of them goes through your support.
Log in
With an email address or phone number, confirmed with a one-time code. No account to create.
Choose order and items
And how many of each are coming back.
Give a reason
From the list you have defined yourself.
Choose carrier and drop-off point
Only the options available at the customer's address are shown.
Confirm
The return shipment is created, and the customer gets a QR code or label, tracking and a link back to the order.
How to set it up
Choose the Pro plan
Return Portal is included in “Pro + Return Portal” at $119 a month, under Subscriptions in the Holio Shipping app; it is not sold separately. Pro also doubles the capacity from Plus, to 10 locations and 10 printers.
Configure
Set the return window, sender locations and the connection to your store under My store.
Share the link
You get your own URL. Put it on your returns page and in your order confirmations, and send it to customers who ask.
Worth knowing before you activate
WooCommerce: the portal runs on Shopify today. WooCommerce support is in development.
Shopify Returns: returns are handled in Holio and are not yet registered automatically as returns in Shopify.
Holio WMS: a portal return does not yet flow automatically into the returns module in WMS. Both integrations are planned.
Where this runs, and what you can add
The Holio products share the same data, so you never key in the same thing twice. Here are the platforms this product supports, and the other products available on each of them.
Everything between “order received” and “parcel delivered”:
Stop making return labels by hand
Activate the portal from the Holio Shipping app and share the link the same day.