If you run an online store, you’ve probably felt it:
That sinking feeling when a customer emails about returning an item… and you know what comes next!
- Manual label creation.
- Back-and-forth emails.
- Copying addresses.
- Generating PDFs.
- Sending attachments.
Did you know that roughly 5–15% of all orders come back?
And if your return process is messy, slow or confusing… many of those customers won’t. *
Returns can quickly become one of the most time-consuming and repetitive tasks in e-commerce - especially without a system that fully supports it. While most merchants have perfected their fulfillment workflow, the return process is often left behind, running on improvised routines and manual steps.
But returns shouldn’t steal your time.
And they shouldn’t frustrate your customers either.
A Faster, Smarter Way to Handle Returns
Holio Shipping allows you to create and send return shipments directly inside Shopify, without switching systems or manually generating shipping labels. Even better, you can send your customers a QR code, meaning they don’t have to print anything at home - one scan at the drop-off point is all it takes.
The result?
- A smoother process for you
- A better experience for your customer
- Faster turnaround on returned goods
- Less time lost to admin work
* Data from over 500 nordic e-commerce stores using our services
